Terms: Terms for all new accounts are C.O.D. prepay or credit card (MasterCard, Visa, Discover Card). Acceptance of company check or Net 30 Terms requires TC Artworks, Inc.® approval of your credit application. Please allow 2-3 weeks for credit applications to be processed. All accounts will be charged $20 plus additional bank fees for checks returned for any reason.

Prices: All prices are in US Dollars and are effective as of January 1, 2010. Prices may change without prior notice. All products will be shipped at price in effect on the date of the order.

Minimum Orders: Minimum opening order is $200.00. There are no re-order minimums.

Back-orders and Substitutions: We know that empty rack pockets disrupt retail sales. TC Artworks, Inc.® may replace an out-of-stock product with a product of similar design. TC Artworks, Inc.® does not automatically backorder items. If you receive an order with an out-of-stock notice, you may phone customer service at 919/783-1000 to place a back-order for the missing items. Shipping charges Inc.urred on back-orders are the customer's responsibility.

Returns: All sales are considered final. Defective or Inc.orrect shipments should be reported within 10 days of customer's receipt. No credits or returns will be honored without a return authorization number, which is obtained by contacting customer service at 919/783-1000. Packages delivered without prior return authorization will be refused.

Exchanges: Our 100% exchange policy at TC Artworks, Inc.® is to be used for product replacement only. No exchange credit may be used for a cash refund. A Return Authorization (RA) number must be obtained from customer service prior to sending an exchange. Packages without the RA number clearly marked on the package will be refused.

Order Cancellations and Changes: Any order changes or cancellations must be received and acknowledged by TC Artworks, Inc.® within 24 hours of receipt of the original order. If proper notice is not received, the customer will pay freight charges for the cancelled order.

Refused Orders: A 20% restocking fee, plus cost of freight both ways, will be charged to all refused orders. Orders will be reshipped at the customer®s request.

Shipping: TC Artworks, Inc.® reserves the right to ship either USPS or UPS to provide the best service and lowest cost to our customer. This policiy is subject to change without notice. Please notify either your representative or our administrative sales if you require overnight, 2-day, or 3-day service. Customer is responsible for any extra shipping costs incurred if an upgrade is requested. Shipping methods are subject to change without notice.

Shipping Time: TC Artworks, Inc.® ships orders (barring credit issues mentioned above) within 48 business hours. During high-volume periods, please allow 3-5 business days to ship. If you require your merchandise on a certain date, please be sure the date is noted on the order. TC Artworks, Inc.® is not responsible for late orders if the ship date is not specified on the order.

Partial Shipments: If it is not possible to ship an entire order together, TC Artworks, Inc.® reserves the right to partially ship orders.

Unclaimed C.O.D. Unclaimed C.O.D. will automatically be added to the customer's next order. In addition, if the customer requires notification from TC Artworks, Inc.® of the C.O.D. amount prior to shipping, the customer has five (5) business days to accept the charges and have the order shipped from our warehouse before the order is restocked. A 20% restocking fee may apply.

Credit Card Payments: If a customer's credit card payment is declined, TC Artworks, Inc.® will notify the customer within 24 hours. The customer has five (5) business days from the date of the notification to arrange for alternate payment before the order will be restocked. A 20% restocking fee may apply.

Overdue Accounts: We do not ship to accounts that are overdue until payment for the outstanding balance has been received.